customer terms and conditions of sale
between the seller and the customer

This page tells you the legal terms and conditions (Terms) on which you purchase any of the products (Products) listed on a microsite created with thehub from the independent Sellers (Sellers).

The separate Terms of Use and Privacy Policy tell you information about theprintspace and the terms on which you use thehub.

These Terms will apply to any contract for the sale of Products by Sellers to you (Contract). theprintspace acts as the Seller’s agent to fulfil the sale as detailed in these Terms but your Contract is with the Seller, not theprintspace.

Please read these Terms carefully and make sure that you understand them, before ordering any Products from thehub.

You must accept these terms to order from thehub. If you refuse to accept these Terms, you will not be able to order any Products from thehub.

You should print a copy of these Terms or save them to your computer for future reference.

These Terms may be amended from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 18/04/2016.

  1. information about theprintspace and sellers

    1. theprintspace operates thehub at hub.theprintspace.co.uk/hub. Printspace Studios Limited (trading as theprintspace) is a company registered in England and Wales under company number 06043884 and with its registered office and trading address at 74 Kingsland Road, London E2 8DL. Its VAT number is GB 913 1746 40.

    2. To contact theprintspace, please see the Contact Us page.

    3. The Seller’s name is shown on the microsite for each Product and their name and country of location are confirmed in the order summary prior to purchase. The contact details for the Seller of each Product you purchase will be shown on the Dispatch Confirmation and on the sale invoice. The Sellers are independent and are not connected with theprintspace. Contracts are direct between you and the Seller and theprintspace is not a party to that Contract.

    4. When you order a Product from a Seller through thehub, theprintspace will act as the Seller’s agent in producing the print, framing, and delivering the Product to you in accordance with your order. theprintspace will also be your first point of contact in relation to any returns in accordance withclause 14 and you may contact theprintspace with any other questions regarding your order as detailed on the Contact Us page or theprintspace may direct you to the Seller in certain circumstances.

  2. the products

    1. The images of the Products on thehub are for illustrative purposes only. Although theprintspace makes every effort to display the colours accurately, it cannot guarantee that your computer's display of the colours accurately reflect the finished colour of the Products. Your Products may vary slightly from those images.

    2. You may choose the size of your print and the frame from the range offered. Prints and frames are hand produced and so the final print size may vary marginally from the sizes stated on thehub.

    3. All Products are subject to availability. theprintspace will inform you by e-mail as soon as possible if the Product you have ordered is not available and your order will not be processed.

    4. If Products are marked as a limited edition, the Seller sets the number of limited editions available. This may be changed until the first sale is made. Once the first sale is made, the number of limited editions is fixed to the number then stated on the microsite for that Product.

  3. use of thehub

    Your use of thehub is governed by theprintspace’s Terms of Use. Please take the time to read these, as they include important terms which apply to you.

  4. your personal information

    1. theprintspace only use your personal information in accordance with the Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

    2. Your name, contact details (including address, email and telephone number) and details of your transaction with the Seller will be passed on and/or available to the Seller. theprintspace will not pass your payment card details to the Seller.

  5. right to vary these terms

    1. theprintspace as agent for the Seller may revise these Terms from time to time.

    2. Every time you order Products from thehub, the Terms in force at that time will apply to the Contract between you and the Seller.

    3. Whenever these Terms are revised, this will be stated at the beginning of the Terms.

  6. if you are a consumer

    This clause 6 only applies if you are a consumer.

    1. If you are a consumer, you may only purchase Products from thehub if you are at least 18 years old and you confirm that you are at least 18 years old.

    2. As a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. See clause 14.8 for a summary of your key legal rights in relation to the Product. Nothing in these Terms will affect these legal rights.

  7. if you are a business customer

    This clause 7 only applies if you are a business.

    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use thehub to purchase Products.

    2. These Terms, theprintspace’s Terms of Use and Privacy Policy constitute the entire Contract and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings, whether written or oral, relating to its subject matter.

    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, theprintspace’s Terms of Use or Privacy Policy

  8. how the contract is formed

    1. The order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each page of the order process.

    2. After you place an order, you will receive an e-mail from theprintspace as agent for the Seller acknowledging that they have received your order. However, please note that this does not mean that your order has been accepted. Acceptance of your order will take place as described in the clause 8.3.

    3. theprintspace will confirm the Seller’s acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between you and the Seller will only be formed when theprintspace sends you the Dispatch Confirmation.

    4. The Seller and theprintspace each reserve the right to decline any order for any reason in their discretion.

    5. If theprintspace as agent for the Seller is unable to supply you with a Product (for example because that Product is not in stock or no longer available or because of an error in the price on thehub as referred to in clause 9.5 or for any other reason), or if your order is otherwise declined for any reason, theprintspace will inform you of this by e-mail and your order will not be processed. If you have already paid for the Products, theprintspace (as agent for the Seller) will refund you the full amount as soon as possible.

  9. price of products and delivery charges

    1. The prices of the Products are set by the Seller. Prices may change from time to time but the price you pay is the price showing at the time you complete the order process and as detailed in your order acknowledgement (unless we let you know that there has been an error as detailed below). theprintspace takes all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if theprintspace discovers an error in the price of a Product(s) you ordered, please see clause 9.5 for what happens in this event.

    2. Prices for the Products may change from time to time, but changes will not affect any order which has been confirmed with a Dispatch Confirmation.

    3. The price of a Product includes VAT at the applicable current rate chargeable in the UK for the time being. This will be deducted prior to a sale if not applicable.

    4. The price of a Product does not include delivery charges. Delivery charges are as quoted on thehub from time to time and are confirmed in the order process before you place your order.

    5. The Hub contains a large number of Products. It is always possible that, despite theprintspace’s reasonable efforts, some of the Products on thehub may be incorrectly priced. theprintspace will normally check prices as part of the dispatch procedures so that:

      1. where the Product's correct price is less than the price stated on thehub when you complete the order process, you will be charged the lower amount when dispatching the Products to you; and

      2. if the Product's correct price is higher than the price stated on thehub b when you complete the order process, theprintspace will contact you as soon as possible to inform you of this error and will give you the option of continuing to purchase the Product at the correct price or cancelling your order. theprintspace will not process your order until it has your instructions. If theprintspace is unable to contact you using the contact details you provided during the order process or if it does not receive your instructions within 14 days of attempting to contact you, it will treat the order as cancelled and notify you in writing.

  10. how to pay

    1. You can only pay for Products using a debit card or credit card as detailed on theprintspace general Terms & Conditions of sale. Payments are made through thehub to theprintspace as agent for the Seller.

    2. Payment for the Products and all applicable delivery charges is in advance. theprintspace will charge your debit card or credit card when you place your order.

  11. delivery

    1. Your order will be fulfilled within 30 days of the date of your order and by the estimated delivery date set out in the Dispatch Confirmation, unless there is an event outside our control (see clause 17). If theprintspace as agent for the Seller is unable to meet the estimated delivery date because of aevent outside our control, theprintspace will contact you with a revised estimated delivery date.

    2. Delivery will be completed when theprintspace’s courier delivers the Product to the address you gave in your order or when they leave you notification that they have delivered the Product to a nearby place.

    3. Solely with regard to VAT, theprintspace acts as an agent acting as a principal with regard to the sales of Products from Sellers. In this capacity, theprintspace will issue a VAT invoice to you for the sale of the Product to you. The invoices will be issued in theprintspace’s name but will also provide details of the Seller. This does not change or otherwise affect the direct contractual relationship between you and the Seller.

    4. If no one is available to take delivery, the courier will leave you a note that it will attempt redelivery or that the Product has been returned to theprintspace’s premises. The courier will attempt to redeliver at least once. If the Product is returned to theprintspace, please contact theprintspace to rearrange delivery. If you do not contact theprintspace within 30 days of the last attempt at delivery, theprintspace as agent for the Seller may cancel your order. If theprintspace as agent for the Seller cancels your order, it will notify you by email and refund the full amount you have paid.

    5. The Products will be your responsibility from the completion of delivery. You will own the Products from the completion of delivery (provided that theprintspace has received payment in full and cleared funds).

  12. international delivery

    1. theprintspace can deliver to the countries listed under the International Delivery Destinations menu on this page (International Delivery Destinations).

    2. If you order Products from thehub for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that the Seller and theprintspace have no control over these charges and cannot predict their amount.

    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. The Seller and theprintspace will not be liable or responsible if you break any such law.

  13. intellectual property rights

    1. The Seller confirms that they own the copyright in the Product or are otherwise licensed and authorised to sell the Product to you. The copyright in the Product is not sold to you.

    2. theprintspace has not carried out any checks or verification on the Seller or the copyright in the Product and is not responsible for doing so and is not liable to you.

    3. You agree that you shall not copy, reproduce, amend or modify in any way all or any part of the Product, nor remove or obscure any copyright notice or author’s name, mark or signature without the prior written permission of the Seller.

  14. your right of return and refund

    1. You have the right to cancel a Contract during the period set out below in clause 14.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify theprintspace as agent for the Seller of your decision to cancel the Contract and receive a refund. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation and on the delivery note with the Product.

    2. Your right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after you receive the Products.

    3. To cancel a Contract, please complete and send the cancellation form available on thehub or send an e-mail or letter or phone theprintspace Customer Service line using the contact details on the Contact Us page for details of how to return any Product.

    4. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for delivery to you. The refund will be processed as soon as possible and, in any case, within 14 days of theprintspace receiving the returned Product or receiving evidence that you have sent the Product back. If you returned the Products because they were faulty or mis-described, please see the clause 14.5.

    5. If you have returned the Products under this clause 14 because they are faulty or mis-described, the Seller (directly or through its agent, theprintspace) will refund the price of a defective Product in full, all applicable delivery charges, and any reasonable costs you incur in returning the Product to theprintspace.

    6. You will normally be refunded on the credit card or debit card used by you to pay. The Seller or theprintspace may contact you if an alternative refund method is required.

    7. If the Products were delivered to you:

      1. you must return the Products to theprintspace within 14 days of telling us you wish to cancel the Contract;

      2. unless the Products are faulty or not as described (in this case, see clause 14.5), you will be responsible for the cost of returning the Products to theprintspace;

      3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession;

      4. you must take reasonable care to ensure that the Products are delivered back to theprintspace undamaged; and

      5. if you do not return the Product to theprintspace within 14 days, theprintspace may arrange for collection of the Product from you at your cost.

      6. We may reduce your refund to reflect any reduction in value of a Product if it is caused by your handling in a way which would not be permitted in a shop.

    8. As a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. See the box below for a summary of your key legal rights in relation to the Product. Nothing in these Terms will affect your legal rights.

    Summary of your key legal rights

    This is a summary of your key legal rights in the UK. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

    The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

    • up to 30 days: if your products are faulty, then you can get an immediate refund.
    • up to six months: if your products cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
    • up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.

  15. our liability if you are a business

    This clause 15 only applies if you are a business customer.

    1. Nothing in these Terms limits or excludes our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

      4. defective products under the Consumer Protection Act 1987.

    2. Subject to clause 15.1, the Seller and theprintspace will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

      1. any loss of profits, sales, business, or revenue;

      2. loss or corruption of data, information or software;

      3. loss of business opportunity;

      4. loss of anticipated savings;

      5. loss of goodwill; or

      6. any indirect or consequential loss.

    3. Subject to clause 15.1 and clause 15.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

    4. Except as expressly stated in these Terms, the Seller and theprintspace do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

  16. Our liability if you are a consumer

    This clause 16 only applies if you are a consumer.

    1. If we fail to comply with these Terms, the Seller is responsible for loss or damage you suffer that is a foreseeable result of the breach of these Terms or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Contract is made, both we and you knew it might happen.

    2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    3. We do not in any way exclude or limit our liability where it would be unlawful to do so. This includes for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. breach of your legal rights in relation to the Products as summarised at clause 14.8; and

      4. defective products under the Consumer Protection Act 1987.

  17. events outside our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside our (the Seller's or theprintspace's) control.

    2. If an event outside our control takes place that affects the performance of our obligations under a Contract then:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. we will take steps to minimise the effect of the event. Provided that we do this, we will not be liable for failures or delays caused by the event. Where the event outside our control affects the delivery of Products to you, we will arrange a new delivery date with you after the event is over. If there is a risk of substantial delay, you may contact us to end the Contract and receive a full refund for any Products you have paid for but not received.

  18. communications between us

    1. When we refer, in these Terms, to "in writing", this will include e-mail.

    2. To cancel a Contract in accordance with clause 14, you must contact theprintspace as set out in clause 14.3. If you wish to contact the Seller or theprintspace in writing for any other reason, you can contact theprintspace using the contact details on the Contact Us page.

    3. If the Seller or theprintspace have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the addresses you provided in your order.

    4. If you are a business:

      1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on thehub.

      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left for us at our registered office or for you at your address registered with us; if sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted by us on thehub, immediately.

      3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

      4. The provisions of this clause 18 shall not apply to the service of any proceedings or other documents in any legal action.

  19. Other important terms

    1. The Seller and theprintspace may transfer their rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms before such transfer. We will always notify you if this happens.

    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However you may give the Product to another person without needing to ask our consent.

    3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do these things and it will not prevent us taking steps against you at a later date.

    5. A reference to a particular law is a reference to it as it is in force for the time being, taking account of any amendment, extension, application, re-enactment or replacement legislation and includes any subordinate legislation for the time being in force made under it.

    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through thehub and any dispute or claim arising out of or in connection with it will be governed by English law. You can bring claims in the English and Welsh courts. However, if you are a resident of Northern Ireland you may also bring claims in Northern Ireland, and if you are a resident of Scotland, you may also bring claims in Scotland.

    7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

    9. In addition, consumer disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/